WAHI understands that whilst we all want to travel again and experience all that the Whitsundays have to offer, we also want peace of mind knowing that if something unexpected should occur that we can change our travel plans with certainty, which is why WAHI has introduced the following Flexible Cancellation Policy:

Cancellation Policy

Deposit Policy: One night's deposit is required at the time of booking. No Credit card surcharge applies to Visa, MasterCard and American Express when you book directly with the resort.

LOW SEASON (07 January - 22 December): For all bookings made between 17 April 2020 and 31 July 2020 for travel between  1 August 2020 and 31 March 2021 (excluding high season) bookings may be cancelled or dates changed up to 24 hours prior to arrival without charge. Full Cancellation Fees apply if the booking fails to arrive or is a no show.

HIGH SEASON (23 December - 06 January): For all bookings made between 17 April 2020 and 31 July 2020 for travel between 23 December 2020 and 6 January 2021 bookings may be cancelled or dates changed up to 7 days prior to arrival without charge. Full Cancellation Fees apply if the booking fails to arrive or is a no show.

FOR ALL BOOKINGS MADE FROM 1 AUGUST 2020 ONWARDS THE FOLLOWING CANCELLATION POLICY APPLIES:

LOW SEASON: A cancellation fee equal to One Nights Accommodation cost applies if booking cancelled within 8-14 days of check in/arrival. Full Cancellation Fees apply if booking is cancelled within 7 days of arrival or in the event of a NO Show.

HIGH SEASON: A cancellation fee equal to One Nights Accommodation cost applies if booking cancelled within 15-28 days of check in/arrival. Full cancellation fees apply if booking cancelled within 14 days of arrival OR in the event of a No Show.

MID STAY CHECK OUTS: No refund if guest checks out mid stay.
Please note payment of your reservation must be made before your arrival. The credit card you have authorized for payment of the initial deposit will automatically be debited, 72 hours prior to arrival, unless we are contacted before this time with alternative arrangements. If we do not hear from you prior to this time, we will take it that you have authorized us to deduct final payment from this card.
Please note that the above cancellation conditions may alter depending on the deal purchased, this will be stated in the terms and conditions of the rate. For more information, please contact stay@wahi.com.au.

Travel insurance is recommended to cover any unforeseen circumstances.

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