Skip to Main content

Frequently Asked Questions (FAQ)

Are the Whitsunday Apartments Serviced?

All Apartments have rubbish removed daily and bed linen changed every 4th day of your stay.

What are the accepted payment options?

American Express, Debit Cards, Mastercard, Visa, Cash

When is check in time and check out time?

Check in time is 2:00pm. It may be possible to arrange an earlier check-in time at the Whitsunday Apartments Hamilton Island if you phone in advance – additional fees will apply.

Check out time 10:00am. Should you require a later check-out time, please advise at the time of booking – additional fees may apply.

What is the maximum guests that can be accommodated in an apartment?

All apartments can sleep up to a maximum of 5 guests. Accommodation rates are based on 2 people, with additional adults at a fee of $55 per night and children under the age of 12 staying free.

Can I pay with credit card?

Your credit card details will be required to secure your reservation. A one nights accommodation cost is required as a deposit and will be processed through to the credit card provided.

Please be advised that in the case of Special promotional rates and packages, full payment may be required as per the stated terms and commissions attached to the promotion.

Your credit card details are encrypted and will be sent to us securely.

Book direct with confidence. Pay no credit card surcharge fees on direct bookings through our website when you pay with a VISA, MasterCard or AMEX. Find out more about The Book Direct Advantage.

When I arrive to Hamilton Island, how do I get to the Whitsunday Apartments?

Arrival and Departure shuttle bus transfers are included in your accommodation. When you arrive at the airport, you will be directed towards luggage claim and whilst waiting for your luggage, Island Concierge will advise you of the bus that will transfer you to the Whitsunday Apartments. If you arrive by ferry into Hamilton Island Marina, look for the white shuttle bus waiting at the top of the jetty to take passengers to their nominated accommodation.

Do the Whitsunday Apartments provide pool towels?

Yes. Please see reception for pool towels – a deposit of $20 per towel will be charged to your room, this charge will be taken off your account once the towels are returned.

What cooking facilities are there in the apartments?

You have a fully equipped kitchen with the following: full size fridge with freezer, oven, stove top, grill, microwave, kettle, toaster, crockery, cutlery and cooking utensils.

Are there grocery stores or supermarkets on the island?

A limited selection of snacks, ice-creams, water and alcohol are conveniently available from our Reception from 7am to 7pm. For all your grocery needs there is a full-sized IGA supermarket a short 5 min transfer from the Whitsunday Apartments. There are also a variety of restaurants, cafes and takeaway dining options throughout the island, all within easy reach of the Whitsunday Apartments. Advanced bookings for all restaurants are highly recommended.

What amenities are provided in the rooms?

Guests will receive the following in their rooms on arrival: small long life milk, selection of bathroom amenities, sachets of tea, instant coffee, sugar, salt, pepper and dishwashing liquid.

Are golf buggies available to hire on Hamilton Island?

Yes. Buggies are available to hire from buggy rentals, located a few hundred meters down the road from the Whitsunday Apartments. If you wish to reserve a buggy, please request your buggy at

Magnificent stay at WAHI. Highly recommended.

Unbelievable sea views, spacious, clean gorgeous apartments. Friendly, helpful staff. 5 star holiday experience. Wouldn't stay anywhere else on Hamilton Island. Picturesque...the apartments and views are first class. If we could give a 10 star rating we would! Thank you WAHI.

Bel H - TripAdvisor

Wonderful Stay.

Our first stay in Hamilton Island and the Whitsunday Apartments did not disappoint. Amazing view, clean and tidy apartment. Staff were extremely helpful. Would definitely recommend a stay there. Close to everything, restaurants and shops.

ljsumberac - TripAdvisor

Romantic paradise.

Had an amazing time at WAHI, the view must surely be one of the best in the world & the island is an absolute paradise. Late Feb to early march was a lovely temp with afternoon showers, lots of swimming in the many gorgeous pools. A most romantic week, can’t wait to go back soon.

annakN6279DN - TripAdvisor

Wonderful time, wonderful experience.

We had a great time at the WAHI Apartments. The apartment was great, no complaints from us. The resort and pool were great, the staff were very helpful, and polite. We would highly recommend this place and look forward to our next visit to the island.

Jayson03 - TripAdvisor


Beautiful and peaceful spot ,very close to the marina. The view and the pool are amazing. Definitely will go back again. The room we had was big enough for our family of 5, nice and clean. The pool is very clean and very convenient. The service was excellent.

Nawal T - TripAdvisor

The hardest thing you’ll have to do is leave.

Resort Facilities

Everything you need for a comfortable and relaxing stay

  • Lagoon Swimming Pool

    A serene oasis amidst lush tropical palms, with sparkling azure waters.

  • Catseye Beach

    A palm-fringed haven kissed by the gentle turquoise waves of the Whitsundays.

  • Airport Shuttle

    Providing a complimentary and seamless airport to resort return transfer.

  • Heated Spa

    Allow our spa to relax you with soothing heated bubbles.

  • Free Wifi

    Stay connected with complimentary in room Wifi.

  • Laundry Facilities

    On Site Laundry facilities are offered for the convenience of our guests.

Discover More

Great value accommodation

Special Offers

Explorer Package

Explore with a Kodak reusable Underwater Camera, film, caps and water bottles. Add on to any booking!

Family Escape

One Bedroom Apartments from $389 per night for 2 adults and up to 3 children date restrictions apply.

Stay 6 Pay 5

This special applies to all room types, and is available for a limited time only. Block out dates apply.

WAHI Perks

Book Direct Advantage

Book Now

Lastest Blog Posts

Travel Tips

10 reasons to #STAYWAHI

Discover paradise at WAHI on Hamilton Island with our top 10 reasons to #STAYWAHI.

Island Guide

Good Morning Paradise

Begin your day with a seaside coffee. There’s no doubt it will set the tone right for a day full of sun-soaked adventures!


Get Your Run On!

Lace up for island adventures! Join the Island Parkrun, a free weekly event where fitness meets stunning views and friendly faces. Run, walk, or simply soak up the scenery – it's the perfect way to start your Saturday with sunshine and smiles.

Offers & Updates Newsletter

Receive the latest news and special offers in your inbox